Returns & Refund Policy

At MezTech, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below:

Returns

  1. Eligibility for Returns:

    • Items must be returned within 30 days of the delivery date.
    • Items must be unused, in their original packaging, and in the same condition that you received them.
    • Certain items are non-returnable, such as:
      • Downloadable software products
      • Gift cards
      • Items on clearance or final sale

  2. Return Process:

    • To initiate a return, please contact our customer support team at [Customer Support Email] with your order number and the reason for your return.
    • Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.

  3. Shipping Costs:

    • Customers are responsible for paying the return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

  1. Refund Eligibility:

    • Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
    • If your return is approved, we will process your refund to your original method of payment within 7 working days.

  2. Partial Refunds:

    • Partial refunds may be granted for:
      • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error
      • Items returned more than 30 days after delivery

  3. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at contact@meztech.store.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@meztech.store for further instructions.

Contact Us

If you have any questions about our return and refund policy, please contact us:

  • Email: contact@meztech.store
  • Address: Address: 5900 Balcones Drive #19677 Austin, TX 78731

Thank you for shopping with MezTech We appreciate your business and are here to help you have the best possible experience with our products.