Zen Portable Laptop Stand

At MezTech, we are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below for information on shipping times, costs, and other important details.

Shipping Times and Costs

1. Order Processing:

   • All orders are processed within 2-3 business days.
   • Orders are not processed or shipped on weekends or holidays.
   • If we experience a high volume of orders, shipments may be delayed. We will notify you via email if there will be a significant delay in the shipment of your order.

2. Shipping Rates:

   • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order.
   • We offer various shipping options, including standard, expedited, and express shipping. The cost for each option will be displayed at checkout.

3. Estimated Delivery Times:

   • Standard Shipping: 7-15 business days
   • Expedited Shipping: 5-10 business days
   • Express Shipping: 3-7 business days

International Shipping

1. Availability:

   • We offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination.
   • Customers are responsible for ensuring that the products can be legally imported to their country.

2. Customs, Duties, and Taxes:

   • International orders may be subject to import taxes, customs duties, and fees levied by the destination country.
   • These charges are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.
   • Customs policies vary widely from country to country. Please contact your local customs office for more information.

Order Tracking

1. Tracking Information:

   • Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).
   • The tracking number will be active within 24 hours.

2. Tracking Your Order:

   • You can track your order by visiting the carrier's website and entering your tracking number.

Delivery Issues

1. Incorrect Addresses:

   • Please ensure that your shipping address is correct before completing your order. We are not responsible for orders delivered to incorrect or incomplete addresses.

2. Lost or Stolen Packages:

   • We are not responsible for lost or stolen packages. If your package has not been delivered and tracking information shows it has been delivered, please contact the carrier to file a claim.

3. Damaged Packages:

   • If your order arrives damaged, please contact us immediately at contact@meztech.store with photos of the damaged package and items. We will work with you to resolve the issue.

Contact Us

If you have any questions about our shipping policy, please contact us:

• Email:  contact@meztech.store 
• Address: Address: 5900 Balcones Drive #19677 Austin, TX 78731

Thank you for shopping with MezTech. We appreciate your business and are here to help you have the best possible experience with our products.

At MezTech, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below:

Returns

1. Eligibility for Returns:

   • Items must be returned within 30 days of the delivery date.
   • Items must be unused, in their original packaging, and in the same condition that you received them.
   • Certain items are non-returnable, such as:
     • Downloadable software products
     • Gift cards
     • Items on clearance or final sale

2. Return Process:

   • To initiate a return, please contact our customer support team at [Customer Support Email] with your order number and the reason for your return.
   • Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.

3. Shipping Costs:

   • Customers are responsible for paying the return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
   • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

1. Refund Eligibility:

   • Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
   • If your return is approved, we will process your refund to your original method of payment within 7 working days.

2. Partial Refunds:

   • Partial refunds may be granted for:
     • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error
     • Items returned more than 30 days after delivery

3. Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company; it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund, please contact us at contact@meztech.store.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@meztech.store for further instructions.

Contact Us

If you have any questions about our return and refund policy, please contact us:

• Email: contact@meztech.store
• Address: Address: 5900 Balcones Drive #19677 Austin, TX 78731

Thank you for shopping with MezTech We appreciate your business and are here to help you have the best possible experience with our products.

Material: High-quality aluminum alloy

Weight: 1.2 pounds (0.54 kg)

Adjustability: Height and angle adjustable

Compatibility: Fits laptops 10-17 inches

Portability: Foldable for easy storage and travel

Cooling: Open design for airflow

Non-Slip: Anti-slip silicone pads

Load Capacity: Up to 22 pounds (10 kg)

Colors: Dark Grey, Silver

Accessories: Carrying pouch included

- Zen Portable Laptop Stand

- Carrying Pouch/Bag